RETURNING AND EXCHANGING?
Please email us at email@example.com as soon as possible of receiving your order to confirm that you wish to return or exchange a product. We will then email you a returns application form & instructions on how to return an item.
We can only accept items returned to us within 30 days from the date your order was despatched. All items must be returned to us before a refund or exchange is issued. We are happy to exchange or refund a product as long as they have been unworn or unused & in the same condition as they where sent to you. Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume or deodorant which may leave marks on the product. we will exchange or refund for any items returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
i’d like to exchange an item…
Once received we will issue an exchange item for a different size, design or colour. You will be required to pay postage on any exchanges & will be advised by email how much to include with your order or pay using paypal. All returns are processed within 3 working days of receipt. When your return has been processed you will be informed by email.
- Items that are returned to us after 30 days will fall outside our return policy will not be refunded. Delivery charges are non-refundable. Free UK & IRE delivery does not apply to returned goods and a postage fee will be charged. Sale items are non- refundable.
- When returning an item to us for refund or exchange, you are responsible for the item until it reaches us. When sending anything back to us retain proof of posting from your postal service, so that you may trace the package if we do not receive it. You may wish to send it recorded for extra peace of mind. We are not responsible for returned damaged goods or items that fail to reach us.
DAMAGED OR INCORRECT GOODS?
OOOPS. If the item you received is faulty or incorrect, please accept our sincere apologies for the inconvenience. Please e-mail firstname.lastname@example.org quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 30 days from receipt of the faulty item to return it to us.